Frequently Asked Questions Answered


What do I get with my purchase?

  • All items are available as digital downloads in compressed Zip format, containing SVG, DXF, EPS, JPEG, and EPS file formats.

How do I download my purchase?

  • You can access your files for download through either the ‘Orders’ or ‘Downloads’ section of your Account page.

What can I do with these files?

  • All of my files are designated for personal use only, intended for the creation or customization of physical, non-digital items. However, you have the option to purchase a commercial license from my shop to upgrade for commercial usage.

How do I extract files from a zip folder?

There are various programs available, both free and paid, such as WinRAR, that you can use to unzip files if you don’t already have one installed on your computer. A simple Google search for “open .zip file” will provide you with numerous options.

Here are the steps to follow:

  • Double-click on the folder to open it.
  • Select the file you require.
  • Click on the ‘Extract’ option at the top. This action will create a duplicate of the file and save it on your computer, typically in the downloads folder.
  • Once extracted, upload the file to your desired program

How do I use these files with my cricut design space?

Cricut Design Space enables users to upload and utilize SVG files. Here are the steps:

  1. Find the downloaded file.
  2. Right-click on it, select “Extract All,” and save it to a location on your hard drive.
  3. Locate the SVG file (usually indicated by an Internet icon).
  4. Open Design Space.
  5. Click on “New Project.”
  6. Click on “Upload.”

How do I use these files with my silhouette studio?

To access and utilize an SVG file, you need to have upgraded your software to the Silhouette Designer Edition. If possible, you may also be able to open the DXF file in Silhouette Studio. Here are the steps to open DXF files:

  1. Click on the “File” tab.
  2. Select “Open.”
  3. In the “Files of type” list, choose “AutoCAD Drawing (*.DWG; *.DXF).”
  4. Navigate to the file and click “Open.”

Do your files come pre-grouped?

Absolutely! We are committed to ensuring that our customers have the fastest and easiest cutting and application experience with our files.

This entails organizing all our files by color exactly as depicted in the listing photos. If the listing photo displays three colors, your file will be pre-grouped into three sections, eliminating any guesswork and saving you valuable time.


How can I pay with a credit or debit card through PayPal without having to create a PayPal account?

If you don’t have a PayPal account or prefer not to create one, you can still pay with a credit card or debit card through PayPal without the need for an account.

Here’s how:

  1. When you’re ready to check out, proceed to your cart.
  2. Select PayPal as your payment method and click on the “Check out with PayPal” button.
  3. Once redirected to PayPal, instead of opting to pay with your PayPal account, choose the option to pay with a debit or credit card.
  4. You will then be prompted to enter your billing and credit card details.
  5. Additionally, provide your email address so PayPal can send you a receipt.


What if I need to cancel my order?

We do not technically provide returns, exchanges, or cancellations as our products are digital. However, please feel free to reach out to me if you encounter any issues with your order.

Do you issue refunds?

As this product is digital, refunds are not available for downloaded items. However, if you encounter any issues with your order, please don’t hesitate to contact us. We are committed to ensuring your satisfaction with our products and will strive to address any concerns you may have.

Please ensure that your machine is compatible before making a purchase to avoid any compatibility issues.

In the event that you lose your file, you can reach out to us for a replacement. Please have your order number ready when requesting a replacement file.


Still have a question

Please contact us for more information.